Shipping policy

Shipping Policy


Last Updated: 01-MAY2026

Thank you for shopping with ZickPoint. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 24 Hours after payment confirmation or order verification.

Please note:

  • Orders are processed during our regular business days only.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, holidays, or peak seasons, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email or SMS (if applicable).

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (COD) (if available in your area)

  • Local Delivery or Pickup (if offered)

The available shipping methods will be displayed during checkout based on your location.

3. Delivery Timeframes

Estimated delivery times are as follows:

Location Estimated Delivery Time
Major Cities [4-5 BUSINESS DAYS]
Other Cities & Towns [5-6 BUSINESS DAYS]
Remote Areas [6-7 BUSINESS DAYS]

Please note that delivery times are estimates and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, order value, weight, and selected shipping method.

Examples:

  • Standard Shipping: Standard

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email or SMS containing:

  • Your tracking number

  • Courier company details

  • Tracking link (where available)

You can use the tracking number to monitor the status of your shipment.

6. Delivery Issues and Delays

While we strive to deliver all orders on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier service delays

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Customs or regulatory checks (if applicable)

  • Incorrect or incomplete shipping information provided by the customer

If your order is significantly delayed, please contact us and we will work with the courier to resolve the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply for re-delivery.

  • We are not responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you need to update your shipping information after placing an order.

8. Failed Delivery Attempts

If a delivery cannot be completed because:

  • The recipient is unavailable,

  • The address is incorrect,

  • The package is refused,

the courier may attempt re-delivery or return the package to us.

Additional shipping charges may apply for reshipping returned orders.

9. Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been tampered with:

  • Contact us within 24 Hours of receiving your order.

  • Provide your order number and photos of the package and items received.

  • We will review your claim and work to provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

10. International Shipping

ZickPoint currently:

  • ☐ Ships within Pakistan only

  • ☐ Ships internationally (Update this section if applicable)

If international shipping is available, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: ZickPoint

Email: reharshad1989@gmail.com

Phone: 0331-6237322

Business Address: House no 10 Sanda Lahore

Customer Support Hours: 24 Hours

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