Privacy policy

Privacy Policy

Last Updated: 01-MAY-2026

Welcome to ZickPoint. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using our website.

1. Information We Collect

We may collect the following types of information when you visit our website, create an account, place an order, or contact us.

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely through our payment providers)

  • Order history

Account Information

If you create an account, we may collect:

  • Username

  • Password (stored securely in encrypted form)

  • Saved addresses

  • Wishlist and shopping preferences

Device & Usage Information

We may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral website

  • Shopping behavior

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and delivering your orders

  • Providing customer support

  • Managing your account

  • Sending order confirmations and shipping updates

  • Processing refunds and exchanges

  • Improving our website and services

  • Preventing fraud and unauthorized transactions

  • Complying with legal obligations

  • Sending promotional emails and special offers (only where permitted or with your consent)

We do not sell your personal information to third parties.

3. Payment Information

Payments made through our website are processed by secure third-party payment providers.

We do not store your complete credit or debit card information on our servers.

Payment providers process your payment information according to their own privacy policies and applicable security standards.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Keep items in your shopping cart

  • Remember your preferences

  • Understand website traffic

  • Improve website performance

  • Provide personalized content

  • Measure advertising effectiveness

Most web browsers allow you to disable cookies through browser settings. However, disabling cookies may affect certain website features.

5. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Payment gateways

  • Shipping and courier companies

  • Email marketing providers

  • Website analytics services

  • Advertising platforms

  • Customer support tools

These providers only receive the information necessary to perform their services and are expected to protect your information.

We are not responsible for the privacy practices of third-party websites linked from our website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information.

These measures include:

  • Secure website encryption (SSL/TLS)

  • Restricted access to customer information

  • Secure payment processing

  • Regular software updates

  • Security monitoring

Although we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, we securely delete or anonymize it where appropriate.

8. Customer Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your personal data where applicable

  • Lodge a complaint regarding the handling of your personal information

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take appropriate steps to delete it.

10. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send updates about:

  • New arrivals

  • Special offers

  • Discounts

  • Promotions

  • Product recommendations

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

11. International Data Transfers

Your information may be processed or stored in countries other than Pakistan if our service providers operate internationally.

We take reasonable steps to ensure that your information remains protected in accordance with applicable privacy standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Store Name: ZickPoint

Email: reharshad1989@gmail.com

Business Address: House no 10 Sanda Lahore 
Phone: 0331-6237322

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from this Privacy Policy or your use of the website shall be subject to the jurisdiction of the competent courts in Pakistan.