Refund policy

Return & Refund Policy


Last Updated:  01-MAY-2026

At ZickPoint, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

You may be eligible to return a product if it meets all of the following conditions:

  • The return request is made within 24 Hours of receiving your order.

  • The product is unused, unworn, and in its original condition.

  • All original tags, labels, accessories, manuals, and packaging are included.

  • The product is returned with proof of purchase (order number or receipt).

  • The item is not listed under the "Non-Returnable Items" section below.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must submit a return request within 24 Hours from the date the order is delivered.

Requests received after this period may not be eligible for a return, refund, or exchange.

3. How to Request a Return

To initiate a return, please contact our customer support team with the following information:

  • Order Number

  • Customer Name

  • Reason for Return

  • Photos of the product (if damaged, defective, or incorrect)

  • Contact Information

Email: reharshad1989@gmail.com

Our support team will review your request and provide return instructions if your request is approved.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed within 1-2 Days.

  • Refunds will be issued using the original payment method whenever possible or another agreed-upon method.

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If your return does not meet our eligibility requirements, we will inform you of the reason for the rejection.

5. Exchange Options

If you receive the wrong item, a damaged product, or a defective item, you may request an exchange instead of a refund, subject to product availability.

Eligible exchanges include:

  • Wrong item received

  • Damaged during delivery

  • Manufacturing defects

  • Incorrect size or variant received (if applicable)

If the requested replacement is unavailable, you may choose a refund or another available product of equal value, subject to our approval.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incomplete:

  • Notify us within 24 Hours of delivery.

  • Provide clear photos or videos showing the issue.

  • Include your order number and a brief description of the problem.

After verification, we will arrange an appropriate solution, which may include:

  • Product replacement

  • Exchange

  • Repair (if applicable)

  • Full or partial refund

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Products showing signs of use, wear, or damage caused after delivery.

  • Customized or personalized products.

  • Gift cards or digital products.

  • Clearance, sale, or promotional items (unless defective, where required by law).

  • Hygiene-sensitive or personal care items that have been opened or used.

  • Products returned without original packaging, accessories, or proof of purchase.

8. Return Shipping Costs

Return shipping costs are handled as follows:

  • If the return is due to our error (wrong item, defective product, or damaged shipment), ZickPoint will cover the return shipping costs.

  • If the return is for any other approved reason (such as a change of mind, where accepted), the customer is responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.

To request a cancellation, contact us as soon as possible at reharshad1989@gmail.com.

10. Refund Exceptions

Refunds may be reduced or declined if:

  • The returned item is not in its original condition.

  • Parts, accessories, or packaging are missing.

  • The item has been damaged due to misuse or improper handling after delivery.

  • The return request falls outside the eligible return period.

11. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Store Name: ZickPoint

Email: reharshad1989@gmail.com

Phone: 0331-6237322

Business Address: House no 10 zaman road sanda lahore

Customer Support Hours: 24 Hours